Refunds
Cancellation and Refund Policy
Cancellation rules depend on the type of service, travel dates, supplier terms, and the proposal confirmed with you. The terms below explain our general approach.
Last updated: 28 July 2026
Before confirmation
If you have only requested information or a quote and no booking has been confirmed, you can stop the enquiry at any time with no cancellation charge.
Day trips and activities
Many day trips and activities can be cancelled with reduced or no charge when enough notice is given. Supplier rules, high season dates, private arrangements, or tickets may change what is refundable.
Private multi-day tours
For private tours, deposits may be used to reserve vehicles, drivers, guides, hotels, riads, desert camps, or activities. Some of these costs may be non-refundable once confirmed.
No-shows and late cancellation
If travellers do not arrive at the agreed meeting point or cancel very close to departure, the booking may be non-refundable.
Refund timing
Approved refunds are normally processed using the original or agreed payment method. Bank, card, transfer, or currency conversion fees may be outside our control.
Changes instead of cancellation
Where possible, we will try to move dates, adjust the route, or credit part of the amount toward a revised service, depending on supplier availability.
Cancellation by AMT
If we must cancel because of safety, road conditions, severe weather, supplier failure, or circumstances outside our control, we will try to offer a suitable alternative or explain available refund options.